Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at officialekkora@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at officialekkora@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at officialekkora@gmail.com.
Preorders — Cancellations, Returns and Refunds
A preorder reserves an item that is not yet available for shipment. Please review the product description, sizing information and delivery timeframe provided before placing your order.
Except where required by applicable law, preorder items are excluded from our standard 30-day return policy. Once confirmed, preorders cannot be cancelled, returned, exchanged or refunded because of a change of mind, an incorrect size or colour selected by the customer, or a change in personal circumstances.
Preorders help us plan inventory and coordinate production, item reservations and transportation. These arrangements involve costs and commitments that may not be recoverable when an order is cancelled. For this reason, we do not offer voluntary cancellations or refunds for preorder purchases.
The delivery date or delivery window applicable to your preorder will be stated before checkout and included in your order confirmation. If the schedule changes, we will notify you. Any update to the delivery schedule does not remove or override your legal rights.
Nothing in this section limits your statutory rights or legal warranties, including any applicable right to cancel or receive a refund due to delayed delivery, non-delivery, defective goods or items that do not match their description. Where a refund is legally required, the applicable legal deadlines take priority over our standard return and inspection process. If EKKORA cannot fulfil your preorder, we will refund all amounts paid for the unfulfilled order.
This section applies only to preorders placed after its publication and where these terms were disclosed before purchase. Earlier orders remain subject to the terms applicable at the time of purchase and to applicable law.
For questions about your preorder, contact officialekkora@gmail.com with your order number.